Refund & Return 

At Charme The Label, we want every woman to feel confident, comfortable, and empowered in what she wears. If for any reason you are not completely satisfied with your purchase, our Refund & Return Policy ensures that your shopping experience remains stress-free. Please read our detailed guidelines below:

1. Eligibility for Returns

• Items must be unused, unworn, unwashed, and in the same condition as you received them.
• All tags, labels, and original packaging must be intact.
• Returns must be initiated within 30 days of delivery.
• Items marked as Final Sale, Clearance, or Gift Cards are non-returnable.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Lingerie and innerwear
• Bodysuits
• Swimwear
• Accessories such as jewelry, scarves, and handbags

3. Exchange Policy

• We accept size and color exchanges for the same product, subject to availability.
• If your preferred size is unavailable, you may choose a different item of equal value or request a refund.

4. Refund Process

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping charges, if any, are non-refundable.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
• We recommend using a trackable shipping service to ensure your return reaches us.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at support@charmethelable.com with your order details and photos. We will provide a free return label and process your replacement or refund promptly.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.
• Contact your credit card company (it may take time before your refund is officially posted).
• Contact your bank (processing times vary).
  If you’ve done all of this and still have not received your refund, please contact us at support@charmethelable.com.

8. International Orders

• International customers are responsible for return shipping costs.
• Duties, taxes, and customs fees paid during purchase are non-refundable.