Frequently asked questions

FAQ's

What sizes do you carry?

We offer a wide range of sizes. You can find detailed measurements on each product page to help you pick the perfect fit.

How do I know which size to order?

Check our size guide on the product page for exact measurements. If you're between sizes, we recommend sizing up for comfort.

How long does shipping take?

U.S. orders typically arrive within 3–7 business days. International delivery times vary depending on location and shipping method.

Do you offer free shipping?

Yes — we offer free shipping on U.S. orders over $100.

Can I return or exchange an item?

Absolutely. You may return or exchange unworn, unwashed items within 30 days of delivery. Please see our Returns page for full details.

How do I start a return?

Contact our customer service team or visit our Returns page to submit your request. We'll guide you through the process.

What if my order arrives damaged or incorrect?

We’re so sorry if that happens. Contact us right away, and we’ll send a replacement or process a refund at no cost to you.

Do you restock sold-out items?

Some styles are restocked, while others are limited edition. Sign up for back-in-stock notifications on the product page to be the first to know.

How can I contact customer service?

You can reach us via email at [support@charmethelable.com
] or through our Contact Us page. We aim to respond within 24 hours.